SLIDEEASEY · HOME & LIVING
Return & Refund Policy
A clear route to resolving your order.
Last updated: October 10, 2026
01. 30-day return requests
For a change of mind, contact us within 30 calendar days after delivery. Return the item unused, complete and in saleable condition, including supplied parts and accessories; retain its packaging where possible. These voluntary conditions do not restrict remedies for faulty goods or statutory withdrawal rights.
02. Starting your return
Email service@slideeasey.com with the order number and item details. Explain the reason so we can help, although no reason is needed when exercising a statutory withdrawal right. We will provide the return destination and instructions. Keep proof of posting. Please do not send goods to the registered office without instructions.
03. Postage and return condition
For a voluntary change-of-mind return, you pay return postage; original delivery charges are not refunded unless the law requires it. We do not impose a restocking fee. Misuse, missing parts or damage caused after delivery can affect eligibility for a voluntary return. Ordinary household products are not excluded simply because they are bathroom or kitchen items.
04. Faulty, damaged or incorrect items
Notify us with enough information to identify the problem. Images are helpful where available. We will provide the remedy required for the circumstances, such as replacement, repair or refund, and cover necessary return costs for confirmed defects or our fulfillment errors. Your legal rights are not limited to the 30-day voluntary return period.
05. Refunds
We will notify you of the assessment after receiving a return. Approved voluntary-return refunds are initiated within 5–10 business days through the original payment method. Bank posting can take longer. Any shorter legal refund deadline takes priority. Contact us if the expected credit has not appeared.
06. EU/EEA withdrawal rights
Where EU/EEA distance-selling rules apply, you may notify us of withdrawal within 14 days of receiving the goods and send them back within 14 days after that notice. We refund the purchase and basic outbound delivery cost within 14 days of notice, but may wait for the goods or proof of return. You pay direct return postage if informed before purchase. Handling beyond what is needed to inspect the goods may reduce the refund. Mandatory rights in other jurisdictions also remain protected.
07. Optional withdrawal notice
You may email: “I wish to withdraw from my purchase of [item], ordered on [date] and received on [date]. Order number: [number]. Customer name and address: [details]. Date: [date].” This wording is optional.
08. Exchanges and cancellations
For a different item, contact us to discuss a return and new order. Request cancellation as soon as possible; if dispatch cannot be stopped, available return and statutory withdrawal rights still apply.